Please note that before you can top up your workspace you will need to add a name and office address to your workspace.
The quickest way to add money to your workspace is to use a debit or credit card. Funds paid using this method will be added to your balance immediately, allowing you to publish your studies as soon as possible! Please see more about other payment options if required here.
Prolific use Braintree, a subsidiary of Paypal, to securely handle credit card information and transactions. Prolific does not have access to your credit card information.
Please be aware that some card providers may impose additional charges for payments in foreign currencies. Please get in touch with your card provider if you would like further information related to transfer fees.
Adding money via card payment
1. Log into your workspace and navigate to the Finance section. Make sure you are in the correct workspace first! You can read more about navigating between workspaces here
2. Click 'Add money' under the 'Finance' menu drop-down
3. Select the 'Credit or debit card’ option.
If you wish to add money via a bank transfer instead, please see Adding money via bank/wire transfer.
4. Enter your card details, billing address, and the amount you want to add to your workspace. Please ensure that the billing address you provide matches the billing address for your card. By selecting 'same as invoice' under 'Name and address,' the details of the workspace's name and office address will be auto-filled. You’ll have the option to save your card for next time if you wish.
5. Once you’ve entered the required information select 'confirm’. Once the top-up is complete, the funds will be added to your workspace’s balance straight away, and you’ll find an invoice under the ‘Invoices’ section of the Finance page.
When adding money via card, we accept Visa, MasterCard, Amex, Discover, JCB, Diners, Maestro, UnionPay
Paying an invoice via card payment
1. Locate the invoice you want to pay in the Invoices section of your workspace Finance page and select ‘Pay’. Note that only Invoices with the status ‘Pending’ are eligible for payment. If you don’t have an invoice yet or the invoice is appearing as ‘Void’, you can see how to generate an invoice here.
2. Select the 'Credit or debit card' option
3. Enter your card details, billing address, and the amount you want to add. Please ensure that the billing address you provide matches the billing address for your card. By selecting 'same as invoice' under 'Name and address,' the details of the workspace's name and office address will be auto-filled. You’ll have the option to save your card for next time if you wish.
4. Once you’ve entered the required information select 'confirm’. Once the top-up is complete the funds will be added to your workspace’s balance straight away, and your invoice will show as ‘Paid’ in the ‘Invoices’ section of the Finance page.
Adding money has failed - what can I do?
If your card payment fails, you’ll get an error message with some information about why the payment has failed and what to do.
Sometimes your charges may get declined by your bank or credit card. Unfortunately, we normally don't have any further details so you'll have to contact your card provider to find out why the charge was declined. If it's a large payment in a foreign currency, it's likely it was blocked as an unusual charge. However, it's normally pretty straightforward to address these situations.
If your card provider indicates that they are not receiving payment requests from Prolific, you may be able to add funds using a different card or via a bank transfer.
Please use the button below to contact our Support Team if we can help in any way or if you need to arrange an alternative method of payment.
Need further help?
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