If you have funds remaining in your workspace balance, you can request a refund by contacting Support using the icon at the bottom right of this page. This article explains how to request a refund and what to expect.
Before you request a refund
Not all funds in your workspace balance are refundable. Before requesting a refund, make sure the following apply:
All studies are completed and all submissions are reviewed. We can’t refund any funds currently reserved for active studies
Refunds are returned to the original payment method and the same account used to top up (for example, the same credit card or bank account)
Platform fees are paid in advance and are non-refundable, except at Prolific’s discretion
Prolific credits are non-refundable, as they have no cash value and can only be used on the platform
Amounts earned through referrals or other incentives can’t be refunded. If you’ve claimed a referral incentive, you can’t refund your original top-up amount (up to £100 / $125), and the incentive itself is also non-refundable
Credits provided directly by Prolific (for example, goodwill gestures or competition prizes) can’t be refunded
How to request a refund
To request a refund, contact our Support Team using the button at the bottom right of this page.
Include the following details in your request to help us process it faster:
All requests
Confirmation that all studies are completed and submissions reviewed
Your workspace ID or workspace name
The amount you’d like refunded
How you topped up (card or bank transfer)
Your reason for requesting a refund
If you topped up by card
The last 4 digits of the card used
If you topped up by bank transfer
Bank name and address
Name on the bank account
Account number
Country where the bank account is based
Your preferred reference for the refund transfer
If the refund amount is £100 / $100 or more, include proof of the original transaction.
Additional details by region
UK bank accounts:
Sort code
US bank accounts:
IBAN
BIC/SWIFT
Routing number
Other countries:
IBAN
BIC/SWIFT
Important: If you contact us by email, use the email address associated with your account. We won’t be able to process your request otherwise.
Refund documentation
Once your refund is processed, you’ll receive a credit note or receipt. You can find this in your workspace Finance page under Invoices.
FAQs
How long does a refund take?
Processing times depend on your original payment method.
Card payments: 5–10 working days
Bank transfers: Processed weekly (typically Fridays), then 5–10 working days to arrive
If your refund hasn’t arrived after this time, contact Support.
Can I get a refund if my original payment method has changed?
Refunds must be returned to the original payment method.
If your card has expired:
If the account is still open, the refund will be processed normally
If the account is closed, the bank may redirect the funds to you
If the refund fails, it will return to Prolific and we’ll review alternative options
Note: Alternative refund methods are assessed case by case.
Can I request a partial refund?
Yes. Include the amount you’d like refunded in your request.
Are platform fees refundable?
No. Platform fees are paid in advance and are non-refundable, except at Prolific’s discretion.
Are referral incentives refundable?
No. Referral incentives and any associated top-up amounts (up to £100 / $125) are non-refundable.