Before you start
You must add a workspace office address to your workspace before you can top up your balance.
Important:
Prolific does not accept payments by cheque.
If a cheque is sent, it will be destroyed. Cancel it on your side and use an accepted method, such as bank transfer or card payment.
Add money via bank transfer
Log into your workspace and go to the Finance section. Make sure you are in the correct workspace.
Under the Finance menu, click Add money.
Select Bank Transfer. Enter:
The amount you want to add
Your approval reference (purchase order number), if applicable
If your local currency is different from your Prolific workspace currency, you will be shown the amount to transfer in your local currency.
Click Confirm. You will be shown bank details based on your workspace currency and address, along with a unique payment reference number (e.g. 112233445566).
Transfer the specified amount using this reference. The reference is unique to this payment amount. If you need to transfer additional funds, you must request a new payment.
An invoice will be emailed to you. You can also view it in the Invoices section of your workspace Finance page.
Once Prolific receives the funds, they will be credited to your workspace. The invoice will show as paid in the Invoices section.
Important:
Funds are automatically allocated to your workspace when you include the correct payment reference. You don’t need to do anything else.
Adding funds to your workspace does not start or publish a study. You must launch your study manually after the funds are credited.
Processing time
Bank transfers may take up to 7 days to appear in your workspace balance due to processing times.
If you need funds quickly, you may want to add money by card payment, which is instant.
Fees
Some banks may charge additional fees for international transfers or payments.
Paying an invoice via bank transfer
Use the bank details shown on the invoice.
Include the correct bank transfer reference number (not the invoice number).
Each invoice must be paid separately so payments can be matched correctly. Using the wrong reference may cause delays.
To confirm payment, send your remittance advice to [email protected].
Invoice validity:
Invoices are valid for 45 days. If you do not have an invoice, or it is older than 45 days, you will need to generate a new one.
If your transfer hasn’t arrived
This process typically takes up to 7 days.
If your transfer is not credited within a week:
Contact Support using the icon at the bottom right of this page
Provide proof of payment showing:
When the payment was made
The amount transferred
The reference used
Institutional bank transfers (invoicing & purchase orders)
If your institution is making the transfer:
Request an invoice for the required amount
Provide the invoice to your institution
The transfer must include the unique payment reference (not the invoice number). If this reference is not included, this may cause delays.
If your institution requires a purchase order, you can send it to the Support team.
However, purchase orders are not required to add funds, so you should still create an invoice and provide it to your institution.
If your institution requires Prolific’s address:
Prolific Academic Ltd
483 Green Lanes
London
England
N13 4BS
If the transfer is not credited within a week and your institution has confirmed that payment has been made, contact Support using the icon at the bottom right of the page and provide proof of payment so we can assist further.