Account approval
If possible, sign up with your institutional email address. If your institution has used Prolific before, your account should be approved automatically. If your institution is new to Prolific, we’ll review your account as soon as possible.
If you sign up with a non-institutional email address (for example, @gmail.com), your account will need to be approved manually. To help us review your account, please contact our Support Team and share:
Your institution (if applicable)
The types of studies you want to run
The aim of your research
We’ll then get back to you to help you get set up on Prolific and start collecting data.
Verifying your email address
You’ll also need to complete this before you can add money to your Workspace balance and publish your first study.
To verify your email address, go to your account settings and open the ‘General’ tab. You can get there by clicking your initials in the top-right corner of the screen. If your email address is already verified, you’ll see the following:
If your email address is not verified yet, you will see an option to select Verify email. Select this, then follow the steps in the email we send you.
Once you have completed both steps, account approval and email verification, you will be able to add money to your Workspace balance and publish your first study.
Frequently asked questions
What do I do if I haven’t received a verification email?
Check your spam or junk folder
Add [email protected] to your safe senders list
If you still cannot find the email, your institution’s email settings may be blocking it. Contact your institution’s IT team and ask them to allow emails from [email protected]
How long does approval take? Can I speed it up?
For sign-ups using non-institutional email addresses, we review accounts as soon as possible after you share the details mentioned above. This process cannot be expedited.
How do I change my email address if I lost access or changed institutions?
Please contact support and we can help with updating your email address. Please include in your request:
Your original account email address
The new email address you would like to use